IT Help Desk Support

Our IT Help Desk supports students, faculty, and staff by providing technology support both on-campus and online. Get more information regarding our on-campus resources such as computers and wireless instructions, and help on other essential student services, like email, self-service, and Blackboard – everything you need on your path to success.

Get Tech Support

Our IT Help Desk can help aid you with any technological challenges you have along your academic journey. 

Email Us at helpdeskit@hilbert.edu
Call Us at (716) 926-8812

Blackboard

Blackboard is used for both online classes and as a teaching aid in traditional classes. Course materials such as PowerPoints, syllabi, homework assignments, and other content is posted on Blackboard. Download the Blackboard app from Apple, Android, and Windows stores.

Access Blackboard

Self Service

Self Service is used to provide students with information regarding transcript requests, class registration options, class schedules, and most importantly, grades. Hilbert College does not mail out student grade reports, therefore it is critical to access this website to view grades received for each class.

Access Self Service

Email

Use your email for personal and academic use. Please refer to our computer use policy for acceptable usage of your Hilbert College Computer Account.

Check your Email

On-Campus Computer Access

Hilbert College provides each student with access to the college’s computer labs. You will need your login information to use any of the on campus computer labs. You can store documents in the documents folder, and they will be available from any on campus computer. Please note that at the conclusion of the academic year, your documents folder and profile will be deleted and cannot be recovered. If you need to retain those files, please copy them to a USB/flash/thumb drive before you leave campus. Your password can be changed at any time from a campus computer or by email. Changing your password will affect all Single Sign-On (SSO) software systems, such as your campus computer, email, wireless, and Blackboard access. If you forget your password, you will need to bring your Hilbert ID to the IT Help Desk for verification. Computer Lab Locations Bogel 104 & 106, Paczesny 203, Paczesny Balcony, Trinity Hall, St. Joseph’s Hall, Academic Services, Library, Bogel Café, Campus Center, Hafner Foyer

Wireless Access / RESNET

Wireless access is self-activated – simply connect your wireless device to RESNET while on campus and open up your web browser. The page that follows will allow you to login with your Hilbert username and password. After your computer passes the compliance check, you will be granted access to the Internet. If you have difficulties or for specialty devices like Smart TV’s, game consoles, etc., please consult the RESNET portal or contact the IT Help Desk.